Refund policy
Shipping and Returns Policy
Order Processing and Shipping
When will my order ship?
If your selected product is in stock and your order is placed before 3:00 PM, it will ship the same day.
Orders for products with ceramic coating will ship the following business day.
Out-of-Stock Items
If the desired product or color is not in stock, you can join the waitlist by clicking the “Email When Available” button under the “Out of Stock” label.
We will notify you by email as soon as the product becomes available and provide an estimated restocking time.
Custom Orders
For custom orders, please email us with your request. We will provide an estimated delivery time based on the special manufacturing requirements.
Damaged, Incorrect, or Missing Items
If your product arrives damaged, incorrect, or missing parts, please email us photos along with your order number.
You may be eligible for a refund, replacement, or exchange, and we will work promptly to resolve the issue.
Contact us at: info@shopprojectgamma.com
Product Satisfaction and Returns
All returns must be approved by Project Gamma before being shipped back.
To qualify for a return, the product must be:
- Unused
- Uninstalled
- In new condition
- In the original packaging
- Unopened when applicable
Return Window
Return requests must be made within 30 days of the delivery date.
After 30 days from the delivery date, we do not accept returns for any reason, even if the item is brand new, unopened, unused, or never installed.
All approved returns must be shipped back within 7 business days after return approval.
Restocking Fee
A 20% restocking fee may be applied to returned products. This fee covers the cost of processing the return, inspection, and restocking the item.
Shipping fees are non-refundable, and the customer is responsible for return shipping costs.
Once we receive and inspect the returned item, we will process the refund minus the 20% restocking fee if applicable.
Unused and Uninstalled Products
You may request a refund, exchange, or store credit if the product is unused, uninstalled, and returned within the approved return window.
The product must be in new, resellable condition.
Used or Installed Products
We do not offer refunds, exchanges, or store credit for used or installed products.
Once a product has been installed on a vehicle, used, test-fitted in a way that affects condition, damaged, modified, or altered, it does not qualify for return or refund.
Change of Preference After Installation
Once a product has been used or installed on your vehicle, it does not qualify for a return, refund, exchange, or store credit due to change of preference.
Refund Policy for Pre-Sale Purchases
Products purchased before a sale event are non-refundable for the purpose of repurchasing the same item at the sale price.
We do not offer refunds for purchases made prior to the start of a sale. If a product is purchased before it is included in a sale, we are unable to refund that purchase or refund the price difference between the original purchase price and the sale price.
Refund Policy for Pre-Sale Purchases:
Products purchased before a sale event are non-refundable, with the understanding that refunds are in reference to the purpose of rebuying under the sale price. We do not offer refunds for purchases made prior to the start of a sale. If a product is purchased from us before it is included in a sale, we are unable to offer a refund for that purchase. Additionally, we do not refund the price difference between a sale item and its regular price.
International Orders:
For international orders, customers are responsible for customs clearance and any associated costs, including duties, taxes, and fees imposed by the destination country.
Please be aware of your country's specific customs regulations and fees before placing an international order.
International shipping times may vary due to customs processing. We appreciate your understanding and patience regarding potential delays.
For any further questions or assistance, feel free to contact us at info@shopprojectgamma.com.
We value your satisfaction and are here to help make your experience with Project Gamma a positive one.
20% restocking fee will be applied to all canceled orders or returned products to cover the costs associated with processing and restocking.